Provider Guidance
Welcome to EXFINAL! Our platform is designed to help you grow your business and connect with customers seeking reliable services. Here’s a guide to help you make the most out of EXFINAL:
1. Setting Your Rates and Dates
- As a provider, you have complete control over your rates, which include base fares, milage rate, waiting rate and a no-show guarantee.
- You can also set a minimum effective reward rate (0 to 0.5) to determine the minimum conditional reward for your specialized service.
- These rates and the no-show guarantee can be adjusted at any time to respond to changes in the market, your availability and other factors.
- In addition, you can specify your availability for the next two weeks, allowing you to better manage your schedule.
2. Accepting Orders
- Once the required deposit for the order is made, the order will become visible on your dashboard, and you will receive a notification email. Upon reviewing the order details, you can decide whether to accept it, ensuring that the time frame aligns with your schedule.
- If you choose to reject the order due to a mismatch between the conditional reward and the additional terms, and wish to negotiate with the customer, you can provide a reason for the decline along with your suggested adjustments. This will be shared with the customer for their reference.
- If you have set a no-show guarantee and your guarantee deposit is not fully frozen by other orders, the no-show guarantee for the current order will be activated. The corresponding amount will be frozen from your guarantee deposit. This frozen amount will be released once the transport service is completed.
- The no-show guarantee for the order is the minimum between your no-show guarantee and the customer’s deposit, offering protection for both you and the customer in case of a no-show or cancellation.
3. Conditional Reward
- The conditional reward applies to specialized services. Customers specify their requirements and set a maximum conditional reward during scheduling. You set the minimum reward based on your effective reward rate (0 to 0.5) in your profile.
- The minimum reward only applies if you have taken effort to fulfill the service. For example, if you visit the customer’s home but are unable to perform the service (e.g., refrigerator repair), the minimum reward is not activated, as the service was not provided.
- This ensures fair payment based on customer satisfaction while respecting your minimum requirement once the service is fulfilled.
4. Payment Process
- When you accept an order, the customer’s deposit includes two parts: transport fare and specialized service. To receive payment for transport, the customer provides an Approval Code (APC), allowing you to click 'Collect Fare' for the payment, while the conditional reward remains on the platform.
- After completing the specialized service, the customer will approve the reward, adjusting it within the preset range.
- Alternatively, the customer can choose to pay the full amount by entering a specific reward within the preset range and clicking 'Approve' button.
- After a 15% retention by the platform, you’ll receive 85% of the total earnings, with a cap on any retention of funds for transportation fare or specialized services set at $50.
5. No-Show & Cancellation
- You can set a no-show guarantee in advance. When you receive an order, the no-show guarantee for that order will be the lesser of your no-show guarantee and the customer’s deposit. This provides protection for both you and the customer in case of a no-show or cancellation.
- You are eligible to report a no-show if you arrive within 0.5 miles of the departure location within a 0 to 20-minute window before the scheduled time. If the customer cancels or fails to show up, you will receive compensation from the no-show guarantee.
- If you need to cancel an order, please be aware of the cancellation fees. Both you and the customer are protected by the cancellation policy, and fees will be assessed based on the no-show guarantee and the time of cancellation in relation to the scheduled service. The same process applies to customers if they need to cancel.
- For further details on cancellations and refunds, please refer to the Platform Policy: User Policy.
6. Ratings and Reviews
- Once the service is complete, both you and the customer can rate each other on a scale of 1 to 5. Your ratings from customers are public and visible on your profile, helping future customers make informed decisions.
- Additionally, the average rating a customer has received from all providers will be visible to any provider they select for future orders. This allows providers to make informed decisions when accepting a customer’s service request.
7. Insurance & Verification
- To ensure safety and reliability, you must upload valid vehicle or motor carrier insurance before offering your transport services.
- You’re also required to provide related permits or licenses and responsible for ensuring your services comply with federal and state laws and regulations.
- Identity verification is optional but recommended, as it enhances trust and increases your chances of securing more orders.
- All rideshare drivers are required to pass a background verification in accordance with federal and state laws and regulations.
8. Safety & Privacy
- Your safety and privacy are our top priority. When accepting orders, you’ll be able to see the customer’s identity verification status.
- You can also share your real-time location with the EXFINAL platform by clicking the 'Share Location' button on the messenger page. This feature enhances safety by creating location tracking records.
- For privacy, you can set a DBA (Do Business As your provider name) on your profile, which will be used for your orders. If you don’t set a preferred name, your first name will be displayed on the order details page.
9. Communication
- By default, the platform does not share your contact or legal name with the customer. You can communicate directly with your customer via the platform’s messaging system to maintain privacy.
- If both parties agree, you may share your contact information within the platform’s messaging system and then switch to your own preferred communication method.
- To coordinate the meeting location, you and the customer can both click the 'Share Location' button. Once this is done, you will be able to view the real-time location and distance between you and the customer.
We’d love for you to explore EXFINAL Connection! Before you dive in, please take a moment to review our user policy by clicking User Policy. We want to make sure you're fully informed and comfortable.