EXFINAL Connection is a platform designed to connect transportation providers with customers to ensure a suitable match for transportation services and additional services. The platform facilitates the scheduling and management of transportation appointments, specialized services, and payments.

• Scheduling and Appointments: Users can schedule transportation services and include specialized services such as moving, translation, facility maintenance, furniture repair, home appliance fixing, etc. Customers can specify their requirements and set a maximum payment for these services.
• Customizable Provider Rates: Providers have the flexibility to set their own base fare, fare rate, minimum rate for specialized services, and waiting rate. These rates can be adjusted by the provider to respond to changes in the market environment. This feature allows providers to remain competitive and offer pricing that reflects their service quality and market demand.
• Specialized Services Payment: Customers set a maximum payment for specialized services, and providers establish a minimum effective reward rate. The final payment amount will depend on the customer's assessment of service quality and any additional terms specified in the order, within the agreed payment range.
• Insurance and Identity Verification: Providers must present valid vehicle or motor carrier (MC) insurance to demonstrate coverage for transport services offered through the platform. Identity verification is optional but encouraged, with verified statuses displayed on profiles.
• No-Show Guarantee: Both customers and providers can set a no-show guarantee:
  • Customer's Guarantee: A deposit based on the travel fare and maximum specialized service fees.
  • Provider's Guarantee: Providers can deposit a guarantee on the platform. When a provider accepts an order, this deposit becomes active. At that point, the guarantee amount displayed will reflect the remaining value available for future orders. Providers can withdraw their deposit before it is converted into an active guarantee for an accepted order. They can set up another guarantee for future orders.
  • Effective Guarantee: The effective no-show guarantee for any transaction is the minimum of the guarantees set by both the customer and the provider.
  • Guarantee Fund Freezing: The guarantee funds for both parties will be frozen once the customer makes a deposit, and the funds (or any remaining balance) will only be released when the order is either completed or canceled.
• Communication: After order acceptance, users can send notifications to each other using the platform's messenger system, which is accessible from the dashboard after logging into their accounts.

• Provider Earnings: A 15% service fee is applied to the net income after an order is completed, meaning that providers receive 85% of the earnings, while the EXFINAL platform retains 15%. However, the platform's retention for transportation fare or specialized services is capped at a maximum of $50.
• Transfer Options: Transferring funds or making payments through an external Stripe method incurs a fee of 2.9% plus $0.30, which is non-refundable. Both providers and customers can temporarily disable instant transfers to manage their funds more effectively.
• Customer Refunds: Customers can choose to keep refunds on the platform to offset future payments or transfer them to their Stripe Express account once a satisfactory amount is reached.
• Transfer Costs: Providers can transfer their earnings immediately after completing an order or accumulate them on the platform to minimize transaction fees. By choosing to accumulate earnings, providers can reduce the frequency of transfers and lower their overall transaction costs.

Your safety and privacy are our top priorities. Users are responsible for balancing safety and privacy. The following guidelines are important for both parties:

• Identity Verification: Identity verification through Stripe is encouraged but not mandatory. Users should pay attention to the other party's verification status and assess safety based on their personal judgment. Providers who prioritize safety can choose to decline orders from customers with unverified identities. Similarly, customers can avoid placing orders with unverified providers.
• Background Verification: All rideshare drivers are required to pass a background verification in accordance with federal and state laws and regulations. This is mandatory to ensure that drivers meet the necessary safety and legal standards before offering rideshare services on the platform.
• Location Sharing: You can share your real-time location with the EXFINAL platform by clicking the 'Share Location' button on the messenger page. This feature enhances safety by creating a location tracking record.
• Privacy Protection: To protect privacy, customers can set a preferred name, while providers can use a "Doing Business As" (DBA) name during transactions. If no preferred name or DBA is set, the other party will only see your first name on the order details page. The platform does not reveal your contact information to the other party unless you share it via the app's messenger.
• User Responsibility: While the platform prioritizes user safety and privacy, it does not guarantee individual safety. By using the platform, users agree to take full responsibility for their safety during transactions.

Cancellations are subject to fees based on the time remaining before the scheduled departure. The specific cancellation fees are as follows:

• Cancellation More Than 4 Days Before Departure or Provider’s Acceptance:
  • No cancellation fee will be charged.
  • The customer will receive a full refund of the deposit, minus any applicable Stripe fees.
• Cancellation Between 3-4 Days Before Departure:
  • A 20% cancellation fee will be charged from the no-show guarantee.
  • The non-canceling party will receive 20% of the no-show guarantee as compensation.
• Cancellation Between 2-3 Days Before Departure:
  • A 30% cancellation fee will be charged from the no-show guarantee.
  • The non-canceling party will receive 30% of the no-show guarantee as compensation.
• Cancellation Between 1-2 Days Before Departure:
  • A 40% cancellation fee will be charged from the no-show guarantee.
  • The non-canceling party will receive 40% of the no-show guarantee as compensation.
• Cancellation Between 5-24 Hours Before Departure:
  • A 50% cancellation fee will be charged from the no-show guarantee.
  • The non-canceling party will receive 50% of the no-show guarantee as compensation.
• Cancellation Between 2-5 Hours Before Departure:
  • A 70% cancellation fee will be charged from the no-show guarantee.
  • The non-canceling party will receive 70% of the no-show guarantee as compensation.
• Cancellation Between 0-2 Hours Before Departure:
  • A 80% cancellation fee will be charged from the no-show guarantee.
  • The non-canceling party will receive 80% of the no-show guarantee as compensation.

• If the customer cancels the order before the provider accepts it, the customer will be refunded the required deposit minus any applicable Stripe fees.
• If either party cancels the order after the provider has accepted it, the cancellation fee will be deducted from the canceling party's no-show guarantee and transferred to the non-canceling party as compensation.

• The cancellation fees are calculated based on the no-show guarantee, which is the minimum of the guarantees set by both the customer and the provider.
• The non-canceling party will automatically receive the compensation through the platform.
• The platform will handle the cancellation process and ensure that the fees are fairly applied according to the time of the cancellation.
• All payments, compensation, and refunds will be subject to applicable Stripe transaction fees. If you have any questions, please refer to the official Stripe website: https://stripe.com/pricing.

• Provider Eligibility to Report No-Show: The provider is eligible to report a no-show if they arrive within 0.5 miles of the departure location within the time window of 0 to 20 minutes before the scheduled departure time.
• Provider Exemption from No-Show Report: The provider is exempt from being reported as a no-show if they arrive within 0.5 miles of the departure location within the time window of 0 to 20 minutes after the scheduled departure time.
• No-Show Report Time Window: A no-show report must be submitted within 20 to 60 minutes after the scheduled departure time to be considered valid.
• Valid No-Show Report from Provider: A valid no-show report from the provider can only be submitted if the provider is eligible to report a no-show and the report is submitted within the designated No-Show Report Time Window.
• Valid No-Show Report from Customer: A valid no-show report from the customer can only be submitted if the provider is not exempt from being reported as a no-show and the report is submitted within the designated No-Show Report Time Window.
• Encouraging Communication: Both the customer and provider are encouraged to contact each other and make efforts to locate each other in order to proceed with the scheduled travel order.
• No-Show Guarantee Handling: A valid No-Show report will result in the No-Show guarantee of the absent party being transferred to the reporting party.

• Mutual Ratings: Both customers and providers are encouraged to rate each other after completing a service. These ratings help future users make informed decisions.
• Rating Display: Providers’ average ratings and acceptance ratio will be visible on their profile. Customers' ratings and verification status will be visible on the order details page for providers' reference.

• If significant issues arise, such as the customer experiencing unfulfilled services or delays, or the provider facing delayed payments for completed services, both parties—providers and customers—have the right to file a dispute.
• To initiate a dispute, simply click the 'Dispute' button on the order details page after logging into your account. You will be prompted to provide your claim, along with any relevant evidence. The platform will assess the situation, mediate the dispute between both parties, and work toward a fair resolution.

• Leagal obligations: Both customers and providers utilize EXFINAL App submit to all applicable laws and regulations. The Provider is responsible for ensuring that all services offered through the platform are compliant with local, state, and federal laws, including but not limited to health and safety regulations, insurance requirements, and licensing obligations.
• Insurance compliance: Providers must upload valid vehicle insurance proof before offering services. If the freight consists of valuable items that exceed the coverage of standard transportation commercial insurance, the customer is obligated to purchase additional insurance to cover potential damage beyond the normal insurance compensation limits.

By utilizing EXFINAL's services, all users acknowledge and agree to abide by the terms outlined in this policy. EXFINAL LLC reserves the right to update, modify, or specify additional service standards, and users are responsible for staying informed of any such changes and agree to comply with such updates.